Terms of Service

By creating an account or sending audio to Transcribe-It (the “Service”) you agree to these terms. If you don't agree, don't use the Service.

The Service

Transcribe-It accepts audio uploads (via the web app or WhatsApp), transcribes them using AssemblyAI, generates a summary and action points using a language model via Vercel AI Gateway, and delivers the result via email and the dashboard. We process the audio for transcription only and do not retain it after hand-off.

Accounts

• You are responsible for the activity on your account, including keeping your magic-link emails secure.
• You must be at least 18 years old to use the Service. If you're using it on behalf of an organisation, you confirm you're authorised to bind it.
• We can suspend or terminate accounts that violate these terms or that we reasonably believe are being used to harm others.

Billing

• Pay-as-you-go. Each transcription deducts from your prepaid balance based on the audio duration and a transparent per-second rate plus a fixed AI summary fee.
• New accounts receive a welcome credit on signup. The amount can change at any time; the live value is shown on the landing page before signup.
• Top-ups are processed by Paystack, in South African rand.
• Subscriptions.A monthly plan is charged to your card by Paystack on the day you subscribe and on the same day of each month after that, until you cancel. Each charge adds credit to your balance: the amount you paid plus that plan’s bonus credit. You can cancel at any time, from your billing page or from the Paystack page linked in any of our billing emails. Cancelling stops future charges; your plan’s features continue until the end of the period you have already paid for.
• Your credit does not expire, and it stays yours. Unused credit rolls over indefinitely, and cancelling a subscription or letting one lapse never removes credit you already have. If you close your account, or we close it, any unused credit remains yours: ask us and we will return what is left, less anything you have used.
• Starting immediately. When you subscribe or top up, your credit is available at once and you ask us to make the service available to you straight away. That does not take away any right you have to change your mind: the refund promise below applies whether or not you have used anything.
• Refunds — 14 days, in full, no questions. Within 14 days of your most recent payment you can have all of it back from your billing page, without giving a reason and without asking anyone. You get the full amount you paid even if you have already used some of the credit it bought; we simply take back whatever of that credit is left on your balance, and absorb the rest. Bonus credit is a discount on credit rather than money you paid, so it is never paid out as cash. Refunds reach your card in 3 to 10 working days. One self-service refund per account per year — beyond that, email us and we will still honour any right you have in law. Older payments, and credit that has rolled over from earlier months, are not refundable; they stay usable instead, and they never expire.
• Cancelling under the ECT Act. You can cancel any purchase on this site within 14 days and we will refund everything you paid. That is at least as good as the rights the Electronic Communications and Transactions Act gives you, and nothing in these terms asks you to give any of them up.
• No minimum term. A subscription runs month to month until you cancel, and there is no notice period, penalty or cancellation fee. This is a card payment you can stop from your billing page, not a debit order you would have to stop at your bank.
• We are not VAT registered, so no VAT is charged and the price you see is the whole amount payable.
• If transcription fails for reasons on our side, the hold on your balance is released automatically.

Who you are dealing with

Transcribe-It is operated by Kudu Management Systems (Pty) Ltd, registration number 2019/253627/07, a company registered in South Africa. Written notice, including legal notice, may be sent to support@transcribe-it.co.za. Our registered office address is on the public CIPC register, and we will give it to you on request.

Reach us at support@transcribe-it.co.za, on +27 71 462 6937, or through the contact page.

We do not belong to an industry ombud scheme. If we cannot resolve a complaint between us, you can take it to the National Consumer Commission.

Your content

• You retain ownership of the audio you upload and the transcript / summary we return.
• You grant us a limited licence to process your audio for the sole purpose of producing the transcript, summary, and action points you requested. We don't use your content to train AI models, and our third-party processors are contracted not to either.
• You confirm you have the right to upload any audio you submit — including consent from anyone whose voice appears in the recording when required by law.

Acceptable use

You agree not to use the Service to:

• Transcribe audio you don't have the right to process (recording calls without consent where required, copyrighted content you don't own, etc.).
• Harass, defame, or threaten others.
• Probe, scan, or otherwise circumvent the security of the Service.
• Resell raw transcription capacity (i.e. repackage Transcribe-It as your own transcription API).

WhatsApp endpoint

When you link a phone number to your account, voice notes you send from that number to our WhatsApp Business account are processed against your account's prepaid balance, exactly as if you uploaded them via the web app. You can unlink the number at any time from Settings. We do not initiate outbound WhatsApp marketing — we only reply to messages you send us.

Warranty & liability

The Service is provided “as is”. Transcription accuracy depends on audio quality, accent, terminology, and other factors; we don't guarantee a specific level of accuracy. To the maximum extent permitted by law, our total liability for any claim arising from the Service is limited to the amount you paid us in the 12 months preceding the claim.

Changes to the Service or these terms

We may change the Service or these terms. Material changes will be announced by email and on the landing page at least 14 days before taking effect for existing users; continued use after that date constitutes acceptance. You can always close your account if you disagree.

Governing law

These terms are governed by the laws of the Republic of South Africa. Disputes will be resolved in the courts of South Africa.

Contact

Questions about these terms? support@transcribe-it.co.za or see the full Contact page.